Customer Service Policy

1. Contact Information

All customer service inquiries, including product questions, order issues, return requests, and general support, must be submitted to our dedicated support email: [email protected]. We strive to respond to all customer emails promptly within 24-48 business hours (excluding weekends and public holidays).

2. Customer Support Scope

  • Assist with order placement, order status tracking, and shipping timeline inquiries
  • Provide detailed product information, ingredient details, and skincare usage guidance
  • Support return and refund initiation in compliance with our Refund Policy
  • Resolve order discrepancies, damaged product claims, and delivery issues
  • Address privacy concerns and account-related questions

3. Customer Commitment

We are committed to treating every customer with respect and fairness, resolving all issues efficiently and in accordance with our published policies. We do not discriminate against customers based on location, and we extend equal support to all global customers. Our goal is to ensure 100% customer satisfaction with every purchase from Medicube Online Store.

4. Response Timeline

Standard response time: 24-48 business hours. During peak sales periods, response times may be slightly delayed, but we will prioritize all urgent inquiries to minimize wait times.

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