Privacy Policy

1. Introduction

Medicube Online Store (“we,” “us,” or “our”) operates the website medicubeonlinestore.com and is committed to protecting the privacy and personal data of our customers (“you” or “users”). This Privacy Policy outlines how we collect, use, store, and protect personal information collected through our website, in compliance with global data protection standards. This policy applies to all users and customers worldwide.

2. Information We Collect

  • Personal Identification Information: Name, shipping address, billing address, email address, phone number, and payment details (processed securely via third-party payment gateways; we do not store full credit/debit card information on our servers)
  • Order Information: Purchase history, order details, shipping preferences, and return/refund records
  • Website Usage Data: Non-identifiable browsing data, including IP address, browser type, and website navigation activity (used to improve website functionality and user experience)

3. How We Use Your Information

  • Process and fulfill customer orders, including shipping and delivery coordination
  • Communicate order updates, shipping confirmations, and support responses
  • Provide personalized skincare recommendations and promotional content (you may opt out at any time)
  • Comply with legal obligations and resolve order-related disputes
  • Improve our product selection, website services, and customer support

4. Data Protection & Sharing

We implement strict security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. We do not sell, rent, or share your personal information with third parties for commercial purposes, except for trusted third-party service providers (shipping carriers, payment processors) necessary to fulfill your order, who are bound by their own privacy obligations. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Customer Rights

You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. You may also opt out of marketing communications at any time by following the unsubscribe link in promotional emails or notifying our support team.

6. Contact for Privacy Concerns

For all privacy-related questions or requests, please contact us at [email protected].