Shipping Policy

1. Shipping Eligibility

Medicube Online Store offers globally free shipping to all customers worldwide, with no minimum order value required. All women’s skincare products are eligible for free global shipping, with no exceptions or geographic restrictions.

2. Order Processing & Shipment Timeline

Processing Time: All orders are processed, packed, and dispatched from our warehouse within 1-3 business days (Monday-Friday, excluding weekends and international public holidays) after successful payment verification and order confirmation. No orders are processed or shipped on weekends or public holidays.

3. Estimated Delivery Time

Once shipped, estimated delivery time is 6-12 business days for all global destinations. This delivery timeline is an estimate, not a guaranteed delivery date, as minor delays may occur due to customs processing, local postal service speed, weather conditions, or unexpected international shipping disruptions. We do not offer expedited shipping, priority shipping, or express delivery services at this time.

4. Shipping Costs

100% free shipping for all orders worldwide, with no hidden shipping fees, handling fees, or surcharges. The total price displayed at checkout is the final price you pay, with no additional shipping costs added.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address provided at checkout, which includes a tracking number and carrier information for you to monitor your delivery status. Please allow 1-2 business days for tracking information to update in the carrier’s system after shipment.

6. Delivery Issues

If your order is delayed beyond the estimated 12 business days, or if you encounter issues with lost or damaged packages, contact our customer service team immediately at [email protected] with your order number and tracking details. We will investigate and resolve shipping-related issues promptly on your behalf.

7. Customs & Import Regulations

Customers are responsible for complying with their country’s import laws, regulations, and any applicable customs duties, taxes, or fees imposed by local authorities. Medicube Online Store is not responsible for paying or reimbursing customs duties, taxes, or import fees, as these are the customer’s responsibility.