Refund Policy

1. Eligibility for Returns & Refunds

We offer a60-day return window for all unused, unopened, and resalable women’s skincare products purchased from medicubeonlinestore.com. To be eligible for a refund, products must be returned in their original packaging, with no signs of use, damage, or tampering. We do not accept returns for opened, used, or damaged skincare products due to hygiene and safety standards for personal care items.

2. Non-Refundable Items

Opened skincare products, used items, and products damaged by customer negligence are not eligible for refunds. Shipping costs are fully waived for all orders (global free shipping), and no shipping fees will be deducted from refunds.

3. Refund Processing Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 business days. Approved refunds will be processed to your original payment method within5-10 business days from the approval date. Processing times may vary slightly depending on your payment provider’s policies.

4. Return Instructions

To initiate a return, please contact our customer service team at [email protected] with your order number, product details, and reason for return. Our team will provide you with clear return shipping instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product received).

5. Currency

All refunds are issued in USD (United States Dollars), the official currency of our store, matching the original purchase amount.